You should receive a shipping confirmation email with tracking info once your order has shipped! Please allow up to 48 hours for your tracking information to be updated.
Shipping notifications are automatically sent out, but if you haven't received an order confirmation email or any tracking information, let us know!
Estimated Delivery Time
Due to COVID-19, please expect delays in shipping. Once your order is PROCESSED it'll take:
- average is 2–5 business days for non-apparel products
- 2–7 business days for apparel products
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Issues with print/embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (company email), we’ll check your order status and let you know how to proceed.
International Orders
Please be aware of your country's customs + duty fees that may be applied to your order upon receipt. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
There's something wrong with my order! What do I do?
Oh no! Please send us a message along with your order number via email [questions@offsetseries.com] and we'll help you through there.
